Privacy Policy

Mainline No-Dig Trenchless Plumbing(“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website at mainlinetrenchlessplumbing.com (the “Site”), how we use it, and your choices.

Information we collect

When you submit our booking form, request a quote, or contact us, we collect the information you provide directly, which may include:

• Name
• Phone number
• Email address (if you provide one)
• Service address or city
• A description of your plumbing issue
• Service type and urgency

We also automatically collect limited technical information through our hosting and analytics providers, such as your IP address, device and browser type, the pages you visit, and the date and time of your visit.

How we use your information

• To respond to your inquiry and dispatch a technician
• To provide the plumbing services you request
• To send service-related follow-ups, estimates, and invoices
• To improve the Site and the customer experience
• To comply with legal obligations and protect against fraud

We do not sell, rent, or trade your personal information.

Cookies and analytics

The Site may use cookies and similar technologies (including Google Analytics) to understand how visitors use the Site so we can improve it. These tools collect aggregate, non-identifying usage information. You can disable cookies in your browser settings, but parts of the Site may not work as intended without them.

Service providers

We use trusted third parties to operate the Site and our business, including email delivery, hosting, analytics, and payment processing. These providers only receive the information they need to perform their work and are required to keep it confidential.

Data retention

We keep contact information and service records for as long as needed to provide our services, comply with our legal and tax obligations, and resolve disputes. You can request deletion of your information at any time by contacting us at ryan@mainlinetrenchlessplumbing.com.

Your California privacy rights

California residents have the right under the California Consumer Privacy Act (CCPA) to request access to, correction of, or deletion of personal information we hold about them, and to opt out of the “sale” of personal information. We do not sell personal information. To exercise any of these rights, email us at ryan@mainlinetrenchlessplumbing.com.

Children's privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Material changes will be clearly noted on the Site.

Contact us

Questions about this Privacy Policy? Contact us at ryan@mainlinetrenchlessplumbing.com or (310) 808-7343.